Refund and Returns Policy

Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Certain types of goods are exempt from being returned. Custom-made products cannot be returned. We also do not accept returns for intimate or sanitary goods, or flammable liquids or gases.

There are certain situations where only partial refunds are granted:

Products with obvious signs of use

Items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error

Items returned more than 30 days after delivery

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and inform you whether your refund request has been approved.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank; there is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund, please contact us at {support@happylifehha.com}.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {support@happylifehha.com} and send your item to the address we provide.

Shipping Returns

To return your product, please mail it to: {Jing’an Road, Wuhan City, Hubei Province, China}.

You are responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are returning a high-value item, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need Help?

If you have questions regarding refunds and returns, please contact us at {support@happylifehha.com}.